AURA · Artificial Understanding & Response Assistant

Bring artificial intelligence to the applications you already run

A single module you can install on websites, web apps, desktop, and mobile. Not just another chatbot, but an engine that makes your organisational knowledge keep growing.

One line of codeNo need to rebuild your app
Monitored 24/7Backed by a live operations floor
Human in the LoopExpert validated before publishing
https://portal.pelanggan.co.id
Knowledge Assistant Online
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Confidence 96%
Product Overview

Not a chatbot, but a knowledge engine

An ordinary chatbot stops at answering. AURA measures its own confidence, recognises what it does not know, and turns every failure into new knowledge validated by a human being.

01

Install Once

Deployed with a single snippet on websites, web apps, desktop, and mobile. No rebuild of the application you already run.

02

Confidence Scoring

Every answer carries a confidence score. The system is willing to say it does not know, which is what keeps user trust intact.

03

Knowledge Gap Detection

Unanswered questions are logged, clustered by meaning, then turned into a prioritised list of improvements.

04

Human in the Loop

New knowledge must pass review and approval by a subject matter expert before it is published.

05

Multi LLM Gateway

Connects to a range of large language models, including open models hosted on private infrastructure.

06

Monthly Insight Report

A recurring report covering top knowledge gaps and recommendations to improve procedures and frequently asked questions.

Solution

Compared with a conventional chatbot

The difference is not the language model underneath. It is what happens after the answer is given.

Conventional Chatbot

  • Focused only on producing an answer
  • Knowledge stays static
  • Unaware of its own blind spots
  • Produces no insight for the organisation
  • Does not improve systematically
  • Handed over, then left alone

AURA

  • Answers and measures its own confidence
  • Knowledge grows through a review cycle
  • Detects knowledge gaps automatically
  • Builds a list of knowledge worth adding
  • Validated by a human before publishing
  • Monitored and accountable under an SLA
Architecture

Five layers, tightly connected

Your application undergoes no structural change. All the intelligence sits in the layers beneath it.

Existing Applications  ·  Website  ·  Web App  ·  Desktop App  ·  Mobile App
↓
AURA Widget  ·  Single Embed Script  ·  Web, Desktop and Mobile SDK
↓
Knowledge Intelligence Engine
Retrieval & Context
Confidence Scoring
Knowledge Gap Detection
Human in the Loop
↓
Multi LLM Gateway
Standard Tier and Sovereign Tier
Knowledge Repository
SOPs, FAQs, manuals, PDFs, API docs
↓
Analytics Dashboard & Monthly Insight Report
Pricing

Conversation quotas you can budget for

Billing is counted per conversation rather than per token, so your monthly cost is something procurement can plan with certainty.

Starter

Contact us
quoted to your needs
  • 3,000 conversations per month
  • 1 connected application
  • Standard Tier
  • Self managed knowledge base
  • Analytics dashboard
  • Business hours support
Choose Starter
MOST POPULAR

Business

Contact us
quoted to your needs
  • 10,000 conversations per month
  • 3 connected applications
  • Standard Tier
  • Monthly managed knowledge
  • Monthly insight report
  • Extended support
Choose Business

Sovereign

Contact us
quoted to your needs
  • 30,000 conversations per month
  • Unlimited applications
  • Sovereign Tier hosted in Indonesia
  • API and SSO integration
  • SLA and 24/7 monitoring
  • Dedicated subject matter expert
Contact Us

Initial implementation is quoted separately according to integration complexity.

Request an AURA demo

Our team will reach out within one business day to schedule a walkthrough using your own content.

  • A walkthrough on your content, not samples
  • A clear explanation of the Human in the Loop flow
  • An estimate of the conversation quota that fits
  • Options for processing data inside Indonesia
Prefer to talk directly?
WhatsApp us  ·  info@mynet.co.id
Your details are used only to follow up on this request and are never shared with third parties.

Try the widget on this page

Click the floating button in the bottom right corner. Try asking something it has no answer for, and watch Knowledge Gap Detection do its work.

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